tbazze Privacy Policy

This Privacy Policy ("Policy") describes how tbazze ("we", "our", or "us") collects, uses, stores, discloses, and protects personal information relating to users ("you") of the tbazze platform at tbazze.app (the "Platform"). It applies to all interactions you have with the Platform, including account registration, deposits, gameplay, customer support, and marketing communications.

By registering an account on tbazze or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are available on this website. Where those documents address matters of data privacy, this Policy governs.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to registered players via the email address on record or via a notice on the Platform. The effective date at the top of this page indicates when the Policy was last revised.

tbazze collects personal data in the following categories, depending on how you interact with the Platform:

We do not knowingly collect personal data from individuals under the age of 21. If we discover that data has been submitted by a person under this age, we will delete it promptly and close the associated account.

tbazze processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use your data are set out below:

• Account management: Creating, verifying, and administering your player account, including processing login sessions, updating account preferences, and handling account closure requests.
• Identity verification (KYC): Confirming your identity, age, and place of residence in accordance with our responsible gaming obligations and internal anti-fraud policies. All tbazze players must be aged 21 or above.
• Payment processing: Facilitating deposits and withdrawals in BDT via supported payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard) and maintaining accurate financial records.
• Service delivery: Providing access to live casino games, sports betting markets (including BPL, IPL, T20, and other cricket events), slot games, crash games, and all other products available on the Platform.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, money laundering, bonus abuse, multi-account creation, collusion, and other prohibited activities. We use automated tools and human review for this purpose.
• Responsible gaming monitoring: Reviewing gaming behaviour patterns to identify signs of problem gambling and to enforce self-exclusion, deposit limits, and time-out requests appropriately.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of interactions for quality assurance purposes.
• Marketing communications: Where you have opted in, sending you promotional offers, bonus notifications, and platform updates by email or SMS. You may opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve site performance, game selection, and user experience. Where possible, this analysis uses anonymised or pseudonymised data.
• Legal and regulatory compliance: Retaining records and responding to lawful requests from competent authorities where required by applicable law.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for processing.

tbazze uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences, such as preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytical Cookies: Help us understand how users interact with the Platform — which pages are visited most, where users drop off, and how long sessions typically last. This data is used in aggregate and does not identify individual users.
• Marketing Cookies: Used where you have consented to receive personalised promotional offers. These cookies track Platform interactions to help us tailor bonus offers and game recommendations to your interests.

You may withdraw consent for non-essential cookies at any time by adjusting your browser settings or contacting us at [email protected]. Note that withdrawing consent for functional cookies may limit certain personalisation features of the Platform.

tbazze does not sell, rent, or trade your personal data to unaffiliated third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — only to the extent necessary to process your transactions.
• Game providers and technology partners: Pragmatic Play, Evolution Gaming, Playtech, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data required to deliver their games correctly and to resolve disputes. They process this data as independent controllers under their own privacy policies.
• Identity verification and fraud prevention services: Third-party KYC and anti-fraud providers that assist tbazze in verifying player identity and detecting suspicious activity. These providers are contractually prohibited from using your data for any purpose other than the services they provide to us.
• Customer support platform providers: Technology partners that power our live chat and email support infrastructure. Support agents access only the data necessary to resolve your query.
• Legal and regulatory authorities: Competent government authorities, law enforcement agencies, or courts where disclosure is required by applicable law, a valid court order, or to protect the rights, property, or safety of tbazze, its users, or the public.
• Successor entities: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Where we engage third-party data processors, we require them to implement appropriate technical and organisational security measures and to process your data only on our documented instructions.

tbazze retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and internal policy. Specific retention periods include:

• Account data and KYC documents: Retained for the duration of your account relationship with tbazze and for a minimum of five (5) years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Financial transaction histories are retained for a minimum of five (5) years to support audit, compliance, and dispute resolution requirements.
• Gaming activity logs: Session records and bet histories are retained for a minimum of three (3) years and may be retained longer where required to investigate a dispute or regulatory matter.
• Communications data: Customer support correspondence is retained for two (2) years from the date of the interaction unless the matter is subject to an ongoing dispute or legal proceeding.
• Marketing preferences: Opt-in and opt-out records are retained for the life of the account plus five (5) years to demonstrate compliance with marketing consent obligations.

When personal data is no longer required, we securely delete or anonymise it. If complete deletion is not immediately possible due to technical constraints (e.g., backup systems), the data will be isolated and protected until deletion is feasible.

As a tbazze player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

We aim to respond to all privacy rights requests within 30 calendar days. In complex cases, we may extend this by a further 30 days with prior notice. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party.

tbazze implements a layered approach to data security, combining technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption on all pages of the Platform to protect data in transit between your device and our servers.
• Encrypted storage of sensitive personal data, including passwords (stored as salted hashes, never in plain text) and identity documents.
• Access controls: Personal data is accessible only to tbazze staff and authorised partners who require it to perform their specific role. Access is logged and audited regularly.
• Session security: Automatic session timeout after a period of inactivity, secure session token management, and protection against common web vulnerabilities.
• Incident response: In the event of a data security incident that poses a risk to your rights, we will notify affected users and take immediate remedial action.

While tbazze takes all reasonable precautions to protect your data, no system is entirely immune to risk. You are responsible for keeping your account credentials confidential. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected].

tbazze employs age verification procedures at the point of registration and during ongoing account review to prevent underage access to the Platform. We encourage parents and guardians to make use of parental control software and to have open conversations with young people about responsible internet use and the risks associated with online gambling.

If we identify or are notified that an account belongs to a person under 21, we will immediately suspend the account, delete all associated personal data to the extent not otherwise required to be retained, and return any deposited funds to the originating payment source.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tbazze handles your personal data, please contact our dedicated privacy support team. We take all privacy matters seriously and will respond promptly.

Privacy enquiries: [email protected] (plain text — not a clickable link)

Please include "Privacy Policy Enquiry" or "Privacy Rights Request" in the subject line of your email, along with your registered account username and a clear description of your query. We aim to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days.

If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or seek legal remedies available under applicable law in your jurisdiction.